Customer Service / We want you to feel comfortable as possible buying through FJORN Scandinavian, so we offer three different ways to place an order
Ordering online: When you place an order through fjorn.com you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day. In addition, you can track the processing and shipping of your order through a link that is emailed to you after the order is placed.
Call us: Our sales and service team is ready to place your order over the phone. You can reach us at +1-831-620-0123, Mon-Sat 9:30AM TO 4:30PM. The phone center is closed on Sunday.
Mail-In Your Order: Please print your shopping cart and send it with your payment to us at the address below. Please include a contact phone number and/or email address so that we can contact you with any issues and shipping tracking information. Orders paid with a personal check or money order will remain on hold for 7 days to allow for the payment to clear. Orders placed with credit cards will be processed immediately. FJORN Scandinavian, Attn: Mail Orders, PO Box AD, Carmel, CA 93921
Shipping Rates and Information
Free shipping on orders $125+ within the contiguous USA, excluding AK and HI.
Flat rate shipping $6.95 for all orders up to $125 within the contiguous USA, excluding AK and HI. For a limited time only.
Please allow up to 1-3 business days processing time following the day you order. You will receive an email notification of your shipment including UPS or USPS tracking information once the order has been processed. Certain items special ordered from Scandinavia including Ekelund Weavers, Bengt & Lotta, Klippan, Holmegaard, Gense and Rosendahl may take a few additional days. If you have questions about processing time and transit time, please contact us at +1-831-620-0123 or e-mail firstname.lastname@example.org.
Please note: While in-stock items are processed and delivered within 4-7 business days, some items and large quantity orders may require an additional 10-14 days of production and processing time from the date of order receipt.
Furniture and Large Items
Shipping rates for large item and furniture orders are quoted to our customers based on shipping destination and available carriers. We make our best effort to negotiate the lowest shipping rate for furniture deliveries and will contact you within 24-48 hours of order placement with the delivery contract fees.
The free and flat-rate shipping promotion excludes furniture and large items. Including processing time, expect delivery of your order within 7-10 business days. Add one to three days additional for Alaska and Hawaii.
For UPS 3-Day Select, 2nd Day Air and Next Day Air Saver, rates vary based on order and location. When checking out, please enter your destination and choose your shipping preference to see the price. Please remember that delivery times are in addition to our normal 1-3 business days processing time.
We ship regularly throughout Europe, Asia and North and South America. International shipping rates vary based on location, please select international shipping and the destination country during the checkout process to find out the specific rates for your order and destination.
For Canadian orders we will attempt to send most items via Canada Post, however, dinnerware and furniture orders are delivered using a variety of carriers. To find out shipping rates, please select Canada Shipping during the checkout process. Generally, shipping rates to Canada cost between $19.95 and $39.95 based on the size of the order.
Please allow extra processing time of 10-14 business days for International orders.
International orders are accepted at the discretion of the store manager and exclude indoor and outdoor furniture and some glass and dinnerware items. To be sure, please call us at +1-831-620-0123 or e-mail us at email@example.com for product availability to international addresses.
International customers are responsible for any customs, duties and brokerage charges which may be imposed upon delivery. These charges may be collected when your order is delivered. Refused international orders will be considered abandoned property by the customer and per our international order policy no returns can be accepted or refunds provided.
Pricing and Sales Agreement
FJORN Scandinavian may on occasion offer special pricing or a gift with purchase promotion storewide or on select categories or brands. Often these special prices are incentives that are presented to our customers by a specific brand, an assortment of products or storewide for a limited time. Please note that these promotions and sales are not valid on previous purchases. Also, if we offer a storewide discount coupon code, the discount code cannot be applied to and cannot be used for items already discounted, special or custom orders.
Despite Fjorn Scandinavian's best efforts, an item may be mis-priced on our web store due to human error. If an item's correct price is higher than the stated price, we will, at our discretion, either contact the purchaser for instructions before shipping or cancel the order with notification. Likewise, when you click our "send order" button, we'll send you an e-mail message acknowledging receipt of your order. If you do not receive an email notification please contact customer service at 831-620-0123 or firstname.lastname@example.org to make sure the order was received.
Returns, Refunds or Cancellations
We want you to be completely satisfied with the products we sell at FJØRN Scandinavian. Fjorn.com offers a 21 day store credit/exchange policy on all non-discounted products except special order items (including large quantity orders of $1500 or more), Christmas items, furniture, and outgoing, discontinued, sale or promotional orders. All Gift Certificates are final sale and not redeemable for cash or credit card refunds. If you wish to return eligible merchandise within the time-frame allowed we will exchange the product or offer a store credit promptly. Outgoing shipping fees are not refundable and will be deducted from the any return credit. Please contact us before sending any returns for a Return Authorization Number. Items must be received by FJORN Scandinavian within 7 business days of receiving the return authorization. International Orders are not returnable. If you have any questions please contact us at: 1-831-620-0123 or email@example.com.
After your merchandise has been received back in our warehouse within the timeframe allowed, we will issue you a store credit or exchange your item within 5-7 business days. Store credit codes for returns or exchanges are valid for 3 months, after which time they expire from our system.
We will either exchange your purchase for another item or issue you a store credit for the value of the item. The item(s) must be in the original packaging and in new and unused condition, apparel must still have original tags attached. The exchange/credit process will begin once we receive the item(s). Please include the original invoice with written instructions. Please note that shipping costs are not refundable nor is Fjorn.com responsible for return shipping.
Once an order is place on FJORN.com the product and shipping requests are submitted electronically to our warehouses or vendors for pick, pack and shipping and are therefore may not be able to be canceled.
Fjorn.com accepts payments from all major credit cards via our secure connection or by fax and phone. The following is a description of steps we take to protect your information when ordering through Fjorn.com.
Secure Socket Layer (SSL). FJORN Scandinavian is hosted by Yahoo! Stores and uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.
CISP Compliance: Yahoo! Merchant Solutions is certified compliant with the Cardholder Information Security Program (CISP). Created by Visa and MasterCard, CISP outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.