always free shipping on orders $95+ in the contiguous USA

Customer Service & Help

Customer Service
Customer Service / We want you to feel comfortable as possible buying through FJORN Scandinavian, so we offer three different ways to place an order



  • Ordering online: When you place an order through fjorn.com you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day. In addition, you can track the processing and shipping of your order through a link that is emailed to you after the order is placed.
  • Call us: Our sales and service team is ready to place your order over the phone. You can reach us at 877-706-0384, Mon-Sat 9AM TO 5PM. The phone center is closed on Sunday.

  • Mail-In Your Order: Please print your shopping cart and send it with your payment to us at the address below. Please include a contact phone number and/or email address so that we can contact you with any issues and shipping tracking information. Orders paid with a personal check or money order will remain on hold for 7 days to allow for the payment to clear. Orders placed with credit cards will be processed immediately. FJORN Scandinavian, Attn: Mail Orders, PO Box AD, Carmel, CA 93921



  • Shipping Rates and Information

    • Free shipping on orders $95+ within the USA, excluding AK and HI. For a limited time only.
    • Flat rate shipping $6.95 for all orders up to $95 within the USA, excluding AK and HI. For a limited time only.


    Processing time
    • Please allow up to 1-3 business days processing time for your order. You will receive an email notification of your shipment including UPS or USPS tracking information. Certain items special ordered from Scandinavia including Ekelund Weavers, Bengt & Lotta, Klippan, Holmegaard, Gense and Rosendahl may take a few additional days. If you have questions about processing time and transit time, please contact us toll-free within the US at 1-877-706-0384 or e-mail customercare@fjorn.com. Outside the U.S. call +1 831-620-0123.

    • Please note: While in-stock items are processed and delivered within 4-7 business days, some items and large quantity orders may require an additional 10-14 of production and processing time from the date of order receipt.


    Furniture and large items
    • The free and flat-rate shipping promotion excludes furniture and large items. Including processing time, expect delivery of your order within 7-10 business days. Add one to three days additional for Alaska and Hawaii.


    UPS
    • For UPS 3-Day Select, 2nd Day Air and Next Day Air Saver, rates vary based on order and location. When checking out, please enter your destination and choose your shipping preference to see the price. Please remember that delivery times are in addition to our normal 1-3 business days processing time.


    Furniture and Large Items
    • Shipping rates for large item and furniture orders are quoted to our customers based on shipping destination and available carriers. We make our best effort to negotiate the lowest shipping rate for furniture deliveries and will contact you within 24-48 hours of order placement with the delivery contract fees.


    International Shipping

    • We ship regularly throughout Europe, Asia and North and South America. International shipping rates vary based on location, please select international shipping and the destination country during the checkout process to find out the specific rates for your order and destination.

    • For Canadian orders we will attempt to send most items via Canada Post, however, dinnerware and furniture orders are delivered using a variety of carriers. To find out shipping rates, please select Canada Shipping during the checkout process. Generally, shipping rates to Canada cost between $19.95 and $39.95 based on the size of the order.

    • Please allow extra processing time of 10-14 business days for International orders.

    • International orders are accepted at the discretion of the store manager and exclude indoor and outdoor furniture and some glass and dinnerware items. To be sure, please call us at +1-831-620-0123 or e-mail us at customercare@fjorn.com for product availability to international addresses.

    • International customers are responsible for any customs, duties and brokerage charges which may be imposed upon delivery. These charges may be collected when your order is delivered. Refused international orders will be considered abandoned property by the customer and per our international order policy no returns can be accepted or refunds provided.


    International Shipping Now Available!

    We have partnered with Bongo International to service our customers Worldwide!

    Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

    International customers can save up to 82% off typical international shipping rates by following these four easy steps:

    Register with Bongo and receive a U.S. shipping address.
    Enter the Bongo address as both your billing and shipping address.
    Use the credit card that you have on file with Bongo as the payment method.
    Once the order arrives at Bongo, log into your account to forward to your country.

    If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

    Click on the Bongo logo in the corner to get started!




    Pricing and Sales Agreement
    • FJORN Scandinavian may on occasion offer special pricing or a gift with purchase promotion storewide or on select categories or brands. Often these special prices are incentives that are presented to our customers by a specific brand or assortment of products for a limited time. Please note that these promotions and sales are not valid on previous purchases.
    • Despite Fjorn Scandinavian's best efforts, a small number of items may be mispriced. If an item's correct price is higher than the stated price, we will, at our discretion, either contact the purchaser for instructions before shipping or cancel the order with notification. Likewise, when you click our "send order" button, we'll send you an e-mail message acknowledging receipt of your order. If you do not receive an email notification please contact customer service at 877-706-0384 to make sure the order was received.



    Returns, Refunds or Cancellations
    • We want you to be completely satisfied with the products we sell at FJORN Scandinavian. Fjorn.com offers a 21 day store credit/exchange policy on all undiscounted products except special order items (including large quantity orders of $1500 or more), Christmas items, furniture, and outgoing, discontinued, sale or promotional orders. All Gift Certificates are final sale and not redeemable for cash or credit card refunds. If you wish to return eligible merchandise within the time-frame allowed we will exchange the product or offer a store credit promptly. Outgoing shipping fees are not refundable and will be deducted from the any return credit. Please contact us before sending any returns for a Return Authorization Number. Items must be received by FJORN Scandinavian within 7 business days of receiving the return authorization. International Orders are not returnable. If you have any questions please contact us at: 877-706-0384 or customercare@fjorn.com.
    • After your merchandise has been received back in our warehouse within the timeframe allowed, we will issue you a store credit or exchange your item within 5-7 business days. Store credit codes for returns or exchanges are valid for 3 months, after which time they expire from our system.
    • We will either exchange your purchase for another item or issue you a store credit for the value of the item. The item(s) must be in the original packaging and in new and unused condition, apparel must still have original tags attached. The exchange/credit process will begin once we receive the item(s). Please include the original invoice with written instructions. Please note that shipping costs are not refundable nor is Fjorn.com responsible for return shipping.
    • Once an order is place on FJORN.com the product and shipping requests are submitted electronically to our warehouses for pick, pack and shipping and are therefore may not be able to be canceled.
    Secure Shopping
    • Fjorn.com accepts payments from all major credit cards via our secure connection or by fax and phone. The following is a description of steps we take to protect your information when ordering through Fjorn.com.
    • Secure Socket Layer (SSL). FJORN Scandinavian is hosted Yahoo! Stores and uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.
    • CISP Compliance: Yahoo! Merchant Solutions is certified compliant with the Cardholder Information Security Program (CISP). Created by Visa and MasterCard, CISP outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.


    Japanese Customer Service

    日本とハワイの皆様
    フィヨルン スカンジナビア社
    FJORN.comへ ようこそ。

    FJORN.com は、
    北欧 スカンジナビア 一流ブランドの
    最高品質の製品を
    世界中のお客様のお手元にお届けする
    最大のオンライン ストアーのひとつであり
    2005年の会社創立以来
    お客様へ
    質の高い、安心のサービスをご提供して
    たくさんのお客様から
    高い評価と ご信頼をいただいています。

    FJORN.com は、

    ロイヤル コペンハーゲン Royal Copenhagen
    ジョージ ジャンセン Georg Jensen
    イタラIittala
    ホルメゴードHolmegaard
    サガフォルムSagaform
    クリッパンKlippan
    エクランドEkelund
    テクスタイルTextiles
    エヴァ ソロEva Solo
    ローゼンダールRosendahl
    オイバトイカOliva Toikka

    などの
    一流ブランド各社から
    各社の全製品を取り扱う
    正式な 代理店の認可を受けて 営業しています。

    フィヨルン スカンジナビア
    FJORN.com は、
    アメリカ カリフォニア州に 本社を置き
    商品の保管、受注、発注、世界中のお客様への発送業務を行っています。
    お取り扱いする商品は、
    すべて新品。
    それぞれのブランドの製造工場からの
    オリジナル パッケージが なされています。

    ご注文いただいた商品は、
    ご注文の日から 7日から10日の ビジネスデイ の内に
    大切に梱包
    お客様の 送り先ご住所に
    航空便で 発送されます。

    FJORN.com は、
    ご注文いただいた商品が
    お客様のお手元に
    パーフェクト コンディションで届くことを
    お約束、保障いたします。

    ご注文の方法

    スクリーンのショッピングカートに
    ご注文なりたい商品の品名、数量を入力し、
    チェックアウトcheckoutボタンをクリックしてください。
    ご注文の商品の送り先のご住所を入力してください。
    ショッピングカートに
    ご注文の商品の 合計金額と 送料が 表示されます。

    お支払いの方法

    クレジットカード (VISA、マスター カード、アメリカン エクスプレス)
    または
    ペイパル(PayPal)を通して お支払いください。

    送料

    日本、ハワイへ向けての送料は、
    ご注文の合計金額に基づいて設定されます。

    FJORN.com の お取り扱いする商品、サービス等について
    ご質問がございましたら
    お気軽に
    JAPAN@fjorn.comまで
    E-メールでお問い合わせください。

    なお 現在の 航空輸送規制の関係で
    家具、照明器具などの
    大型、重量の重い商品は
    海外発送できませんことを ご了承ください。

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