Refund policy
Returns, Refunds or Cancellations
We want you to be completely satisfied with the products we sell at FJØRN Scandinavian. Fjorn.com offers a 14 day store credit/exchange policy on all non-discounted products except textiles, special order items (including large quantity orders of $1500 or more), Christmas items, furniture, flatware, jewelry, and outgoing, discontinued, sale or promotional orders. All Gift Certificates are final sale and not redeemable for cash or credit card refunds. If you wish to return eligible merchandise within the time-frame allowed we will exchange the product or offer a store credit promptly. Outgoing shipping fees are not refundable and will be deducted from any return credit. Please contact us before sending any returns for a Return Authorization Number. Items must be received by FJØRN Scandinavian within 7 business days of receiving the return authorization. International Orders are not returnable. If you have any questions please contact us at: 1-831-620-0123 or customercare@fjorn.com.
We are unable to accept returns of textiles (including rugs) or clothing items. Products in these categories are final sale.
After your eligible merchandise has been received back in our warehouse within the timeframe allowed, we will issue you a store credit or exchange your item within 5-7 business days. Store credit codes for returns or exchanges are valid for 3 months, after which time they expire from our system.
We will either exchange your purchase for another item or issue you a store credit for the value of the item. The item(s) must be in the original packaging and in new and unused condition, apparel must still have original tags attached. The exchange/credit process will begin once we receive the item(s). Please include the original invoice with written instructions. Please note that shipping costs are not refundable nor is fjorn.com responsible for return shipping.
Once an order is place on fjorn.com the product and shipping requests are submitted electronically to our warehouses or vendors for pick, pack and shipping and are therefore may not be able to be canceled.
