Shipping policy
Shipping Rates & Information
Free shipping on orders $1000+ within the contiguous USA, excluding AK and HI.
Flat rate shipping within the contiguous USA, excluding AK and HI. are as follows:
- $12.95 for all orders up to $149.99
- $17.95 for orders $150-$499.99
- $19.95 for orders $500-$999.99
Processing Time
Please allow up to 1-3 business days processing time following the day you order. You will receive an email notification of your shipment including UPS or USPS tracking information once the order has been processed. Certain items special ordered from Scandinavia including Ekelund Weavers, Bengt & Lotta, Klippan, Holmegaard, Gense and Rosendahl may take a few additional days. If you have questions about processing time and transit time, please contact us at +1-831-620-0123 or e-mail customercare@fjorn.com.
Please note: While in-stock items are processed and delivered within 4-7 business days, some items and large quantity orders may require an additional 10-14 days of production and processing time from the date of order receipt.
Furniture and Large Items
Shipping rates for large item and furniture orders are quoted to our customers based on shipping destination and available carriers or may be added as a flat-rate at checkout. We make our best effort to negotiate the lowest shipping rate for furniture and large-item deliveries and will contact you within 24-48 hours of order placement with the delivery contract fees.
The free and flat-rate shipping promotion excludes furniture and large items. Including processing time, expect delivery of your order within 7-10 business days. Add one to three days additional for Alaska and Hawaii.
UPS
For UPS 3-Day Select, 2nd Day Air and Next Day Air Saver, rates vary based on order and location. When checking out, please enter your destination and choose your shipping preference to see the price. Please remember that delivery times are in addition to our normal 1-3 business days processing time.
International Shipping
We ship regularly throughout select countries in Asia and North and South America. International shipping rates vary based on location, please select international shipping and the destination country during the checkout process to find out the specific rates for your order and destination.
For Canadian orders we will attempt to send most items via Canada Post, however, dinnerware and furniture orders are delivered using a variety of carriers. To find out shipping rates, please select Canada Shipping during the checkout process. Generally, shipping rates to Canada cost between $29.95 and $49.95 based on the size of the order.
Please allow extra processing time of 10-14 business days for International orders.
International orders are accepted at the discretion of the store manager and exclude indoor and outdoor furniture and some glass and dinnerware items. To be sure, please call us at +1-831-620-0123 or e-mail us at customercare@fjorn.com for product availability to international addresses.
International customers are responsible for any customs, duties and brokerage charges which may be imposed upon delivery. These charges may be collected when your order is delivered. Refused international orders will be considered abandoned property by the customer and per our international order policy no returns can be accepted or refunds provided.
